Customer rights: Final-sale, deposit, labor, reporting, and return restrictions below do not exclude remedies required by law or legitimate defect and workmanship claims. Existing purchase promises are not reduced by this update.
Refund & Returns Policy
Serious Innovations LLC
Last Updated: September 9, 2026
1. Custom & Made-To-Order Products
Standard catalog parts are not automatically custom-made or final sale because they fit a specific vehicle, are ordered from a supplier, or ship directly from a supplier. Standard retail return eligibility follows our Refund Policy.
Genuinely custom-built, fabricated, personalized or modified products may be final sale for a change of mind when that restriction is disclosed before purchase. Examples include custom trunk panels, enclosures, upholstery work and suspension configurations modified specifically for the customer. For an agreed custom order, cancellation may be restricted once the disclosed custom work or committed materials begin. Contact us promptly to confirm the actual order status.
Customers must provide accurate vehicle information. These restrictions do not exclude legitimate defect or incorrect-item claims, our responsibility for listing errors, shipping-delay cancellation rights, or other remedies required by law. Existing purchase promises are not reduced.
For suspension purchases, also review our Suspension Order Information.
2. Deposits
All deposits are non-refundable.
Deposits secure:
-
Design time
-
Production scheduling
-
Material purchasing
-
Shop time allocation
If a customer cancels after deposit, the deposit is forfeited.
3. Installation & Labor Services
All labor, fabrication, installation, and diagnostic services are non-refundable once completed.
If a workmanship concern exists, please notify us promptly after discovering the concern so we may inspect and address the issue.
We do not refund labor charges.
4. Retail returns
For standard retail returns, use our Refund Policy, which provides a 30-day request window. That policy governs change-of-mind retail return eligibility and refunds.
5. Defective or non-working items
Contact info@seriousinnovations.com promptly with your order number and details. See the warranty support section below. We will review the appropriate remedy under the applicable warranty and law; refunds are not categorically limited to cases where replacement is unavailable.
6. Shipping Damage or Lost Packages
For damaged shipments:
-
Photograph packaging immediately
-
Do not discard box
-
Report within 48 hours
For packages marked delivered but not received:
-
Customer must contact carrier
-
Police report may be required
-
Signature confirmation is required for high-value items
Serious Innovations is not responsible for theft after confirmed delivery.
7. Digital Products
All digital downloads, templates, guides, or online materials are non-refundable once accessed or delivered.
8. Fraud & Chargebacks
We document:
-
Order confirmations
-
IP addresses
-
Delivery confirmations
-
Signature confirmations
Fraudulent chargebacks will be disputed with full documentation.
9. Agreement
By purchasing from Serious Innovations LLC, you agree to this policy.
Manufacturer warranty and product support
Manufacturer warranty coverage varies by brand and product. Review the applicable written warranty before purchase; contact info@seriousinnovations.com if you need a copy or clarification. Serious Innovations does not add a separate commercial product warranty unless expressly stated in writing. This does not exclude applicable implied warranties, our obligations as the seller, or your statutory rights.
How to request help
Email your order number, product model and serial number, a description of the problem, and any available photos or video. Include installation details and any manufacturer case number. Do not ship a product back until you receive return authorization and the correct return address.
Where a manufacturer accepts direct claims, we can provide its support contact for technical diagnosis and warranty processing. If the manufacturer requires dealer involvement, or you cannot obtain a response, contact our team for assistance. The manufacturer evaluates claims under its warranty; that decision does not determine any separate rights you may have against Serious Innovations.
Defects, damage, and installation concerns
Report defective, damaged, incorrect, or non-working items promptly. Reporting within 48 hours helps us investigate visible shipping damage, but is not a blanket cutoff for warranty claims or legal rights. Keep packaging when available. Change-of-mind return restrictions, including installed-item and final-sale restrictions, do not automatically exclude legitimate defect claims.
Damage caused by misuse, incorrect wiring, over-pressurization, incompatible components, or improper installation may be excluded under the applicable warranty. An unrelated modification or third-party installation does not by itself establish that a defect is excluded. Concerns about work performed by Serious Innovations should be reported to our team for review.
Shipping, labor, and other costs
Responsibility for diagnostic work, return shipping, replacement shipping, customs duties, removal, reinstallation, and other expenses depends on the applicable warranty, any written agreement, and applicable law. Do not assume these expenses are covered or incur them expecting reimbursement without written authorization. We will explain any proposed customer charges before a paid service or return is arranged. Nothing here limits reimbursement or another remedy required by law.
PRAZIS S4 documentation
The supplied PRAZIS S4 user guide describes a one-year manufacturer warranty and requests registration within 30 days of purchase. Follow its registration instructions and retain your receipt and serial number. Contact us if you missed registration or need help; this does not remove statutory rights. Shipping, duties, and labor coverage must be confirmed for the claim rather than assumed from general statements about manufacturing-defect coverage.
Returns for a change of mind are described in our Refund Policy. Warranty and consumer rights may continue beyond that return window. This guidance does not reduce rights or promises applicable to an earlier purchase.
Manuals & Installation Downloads
Manufacturer documents for the S4 control system. Check the instructions against your exact model and installation. These PDFs do not add components to the package you are purchasing.
Warranty coverage and how to request support
11. Drop-Ship Fulfillment & Supplier Responsibility
Certain products sold by Serious Innovations LLC are fulfilled directly by manufacturers or authorized distributors, including but not limited to Airlift Performance and Air Demand.
Serious Innovations LLC does not physically warehouse all products listed on this site.
By placing an order for drop-ship items, the customer acknowledges:
-
Inventory availability is subject to supplier stock levels
-
Shipping times may vary depending on manufacturer processing
-
Backorders or delays are outside of our direct control
-
Products ship directly from supplier facilities
If an item becomes unavailable or backordered, customers will be notified and offered:
-
A wait option
-
A comparable alternative (if available)
-
A refund prior to shipment
If you request cancellation, contact us promptly so we can check supplier fulfillment status. Submitting an order to a supplier does not remove cancellation or refund rights required by law.
12. Installation & Compatibility Disclaimer
Air suspension systems and performance components require proper installation and setup.
Serious Innovations LLC is not responsible for:
-
Improper installation
-
Incorrect air management setup
-
Damage due to incorrect wiring
-
Use outside manufacturer specifications
-
Fitment errors resulting from incorrect vehicle information
Professional installation is strongly recommended.