We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@seriousinnovations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@seriousinnovations.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Manufacturer warranty and product support
Manufacturer warranty coverage varies by brand and product. Review the applicable written warranty before purchase; contact info@seriousinnovations.com if you need a copy or clarification. Serious Innovations does not add a separate commercial product warranty unless expressly stated in writing. This does not exclude applicable implied warranties, our obligations as the seller, or your statutory rights.
How to request help
Email your order number, product model and serial number, a description of the problem, and any available photos or video. Include installation details and any manufacturer case number. Do not ship a product back until you receive return authorization and the correct return address.
Where a manufacturer accepts direct claims, we can provide its support contact for technical diagnosis and warranty processing. If the manufacturer requires dealer involvement, or you cannot obtain a response, contact our team for assistance. The manufacturer evaluates claims under its warranty; that decision does not determine any separate rights you may have against Serious Innovations.
Defects, damage, and installation concerns
Report defective, damaged, incorrect, or non-working items promptly. Reporting within 48 hours helps us investigate visible shipping damage, but is not a blanket cutoff for warranty claims or legal rights. Keep packaging when available. Change-of-mind return restrictions, including installed-item and final-sale restrictions, do not automatically exclude legitimate defect claims.
Damage caused by misuse, incorrect wiring, over-pressurization, incompatible components, or improper installation may be excluded under the applicable warranty. An unrelated modification or third-party installation does not by itself establish that a defect is excluded. Concerns about work performed by Serious Innovations should be reported to our team for review.
Shipping, labor, and other costs
Responsibility for diagnostic work, return shipping, replacement shipping, customs duties, removal, reinstallation, and other expenses depends on the applicable warranty, any written agreement, and applicable law. Do not assume these expenses are covered or incur them expecting reimbursement without written authorization. We will explain any proposed customer charges before a paid service or return is arranged. Nothing here limits reimbursement or another remedy required by law.
PRAZIS S4 documentation
The supplied PRAZIS S4 user guide describes a one-year manufacturer warranty and requests registration within 30 days of purchase. Follow its registration instructions and retain your receipt and serial number. Contact us if you missed registration or need help; this does not remove statutory rights. Shipping, duties, and labor coverage must be confirmed for the claim rather than assumed from general statements about manufacturing-defect coverage.
Returns for a change of mind are described in our Refund Policy. Warranty and consumer rights may continue beyond that return window. This guidance does not reduce rights or promises applicable to an earlier purchase.